How will our partnership start?
There will be a short meeting at your place for not more than 10 min. We’ll ask you specific questions in order to understand better your needs and expectations.
We’d like to know for example if:
You or members of your family have allergies.
There are delicate surfaces or areas that need special care.
You have pets and the specific care we should take about them. E.g. leaving specific doors open or closed, etc.
We’ll also ask you:
To show us where the cleaning materials, the hoover, the mop, etc. are kept,
If you have any preferences about specific chemicals,
About your preferred day of the week and time slot,
To show us where to throw your rubbish away,
How the front door of your home is locked, and specific details about locking and unlocking it.
There will be a short meeting at the place to be cleaned for not more than 10 min. And you’ll get a free quote.
Domestic cleaning – payment should be made at each visit.
Payment methods: cash, bank transfer or a cheque.
Sorry, we do not accept debit or credit cards.
A 24 hours guarantee applies for the move-
Our cleaners are fully trained and obliged to stick to the company policy of Bright & Sparkling Cleaning. We comply with all the health and safety regulations.
We normally work from Monday to Friday from 7am to 7pm.
We always do our best to adhere to our customers’ time slot preferences however the specific of the job implies
Additional charges apply for services during the weekend and bank holidays.
Keys to your property
Your keys have a fob with your name on it only and no other identification.
If your scheduled cleaning service falls on a bank holiday we’ll make alternative arrangements.
Cancellation. Being away or on a holiday. Rescheduling
For all these two working days notice applies. Should our customers fail to supply us with it we’ll charge the full cleaning price.
Cancellation should be done ether in writing (email, text message) or a phone call.
Failure to provide the access to the cleaner(s)
Failure to provide the access to the cleaners will result in charging the full price of the cleaning service.
We highly appreciate customers who recommend us! We give them two consequent domestic cleaning services of their property free of charge for every new customer they intorduce to us.