FAQ - Bright & Sparkling Cleaning South West London

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FAQ

How will our partnership start?
Domestic cleaning

There will be a short meeting at your place for not more than 10 min. We’ll ask you specific questions in order to understand better your needs and expectations.

We’d like to know for example if:

  • You or members of your family have allergies.

  • There are delicate surfaces or areas that need special care.

  • You have pets and the specific care we should take about them. E.g. leaving specific doors open or closed, etc.


We’ll also ask you:

  • To show us where the cleaning materials, the hoover, the mop, etc. are kept,

  • If you have any preferences about specific chemicals,

  • About your preferred day of the week and time slot,

  • To show us where to throw your rubbish away,

  • How the front door of your home is locked, and specific details about locking and unlocking it.


One-off cleaning and carpet cleaning

There will be a short meeting at the place to be cleaned for not more than 10 min. And you’ll get a free quote.

Payment
Domestic cleaning – payment should be made at each visit.
Payment methods: cash, bank transfer or a cheque.
Sorry, we do not accept debit or credit cards.  
One-off cleaning and carpet cleaning – the payment is made after the service is done. Payment methods: cash, bank transfer or a cheque.

Guarantee
A 24 hours guarantee applies for the move-in/move out cleaning.

Cleaners
Domestic cleaning – we always do our best to keep the same cleaner for you every time. However we reserve the right to reschedule.


Our cleaners are fully trained and obliged to stick to the company policy of Bright & Sparkling Cleaning. We comply with all the health and safety regulations.


Working hours

We normally work from Monday to Friday from 7am to 7pm.
We always do our best to adhere to our customers’ time slot preferences however the specific of the job implies    
Additional charges apply for services during the weekend and bank holidays.

Keys to your property

Your keys have a fob with your name on it only and no other identification.

Bank holidays
If your scheduled cleaning service falls on a bank holiday we’ll make alternative arrangements.

Cancellation. Being away or on a holiday. Rescheduling

For all these two working days notice applies. Should our customers fail to supply us with it we’ll charge the full cleaning price.
Cancellation should be done ether in writing (email, text message) or a phone call.

Failure to provide the access to the cleaner(s)

Failure to provide the access to the cleaners will result in charging the full price of the cleaning service.

Our gratitude

We highly appreciate customers who recommend us! We give them two consequent domestic cleaning services of their property free of charge for every new customer they intorduce to us.



Email:
 office@bright-and-sparkling.co.uk

Tel.:
07411 747 803


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